Jobs & Internships

NYDIS is seeking a Manager for our Client Services programs, with immediate availability. NYDIS’ COVID-19 Client Services are currently managing Emergency Financial Assistance and Rental Assistance programs conducting intake and processing rent and utility arrears applications for households directly impacted by COVID-19. The Manager will manage current services and implement and direct news services as funding comes online. The Manager will work traditional weekday office hours and supervisor a staff team that works a variety of 7-day work schedules and settings – remote, onsite in our Midtown Manhattan office, or in the field. NYDIS provides a laptop and cellular reimbursement for all remote work staff. Reports to the Executive Director.

Duties include:

• Manage a team of up to 20 Bi-lingual Case Managers serving a minimum of 520 clients/month.
• Serve as a subject matter expert on all contract requirements, processes, and operating procedures.
• In collaboration with the Executive Director, write Standard Operating Procedures and program documents in accordance with contract and NY State requirements.
• Coordinate day-to-day program objectives and outcomes with program counterparts within nonprofit partners.
• Direct staff efforts of the COVID-19 Services team to insure 7 days a week coverage at service sites and consistent, high-quality intake and assessment.
• Work closely with the finance team to implement detailed client data records and contract billing records under internal financial controls and procedures to ensure compliance with contracts and all program requirements.
• Build and serve as the program authority in tracking of short and long-term program metrics reports.
• Participate in sector interagency coordination and offer leadership as applicable.
• Other duties may be assigned by senior staff.

Qualifications include:

• Resident of the Metro-NYC Area.
• Experience leading a remote work team that is linguistically and ethnically diverse.
• Experience in client services program development and supervision.
• Knowledge of NYC Housing and Rental laws, and lease review process.
• Highly Organized and detail-oriented, capable of learning in a face paced, remote work environment.
• Expertise in Microsoft Excel, Outlook, and use of remote technology required.
• Exceptional communication and interpersonal skill – in person, in writing, and on the phone.
• All applicants will be given a background check and narcotics drug test prior to employment
• Client database use and data management experience preferred.
• Familiarity with NYC communities and disaster recovery resources.
• Bilingual candidates preferred.

Education and/or Experience: 

• Master’s degree preferred or equivalent experience, LMSW or MSW preferred.
• Experience in supervising case management or other direct client services required.

Salary range  $60-70,000 negotiable and is commensurate with experience, with excellent benefits.

No Phone Calls

Send Cover Letter, Resume & 3 Professional References to office@nydis.org

All qualified candidates should apply – candidates from ethnic and religious minorities are strongly encouraged to apply. NYDIS does not discriminate against any individual or group for reasons of age, color, creed, culture, gender, gender identity, marital status, mental or physical disability, national origin, religion, sexual orientation, or race.

NYDIS is a 501(c)(3) faith-based federation of faith communities, human services providers and charitable organizations who work in partnership to provide disaster readiness, response, and recovery services to New York City.

NYDIS is seeking Senior Case Managers, with immediate availability. NYDIS’ COVID-19 Services program is currently providing emergency financial assistance and processing rent arrears applications for households directly impacted by COVID-19. NYDIS is seeking Senior Case Managers to supervise a team of 3 Case Managers. NYDIS offers a variety of work schedules and settings – remote, onsite in our Midtown Manhattan office or in the field. Shifts can be M-F from 9-5 or flexible hours on evenings and weekends. NYDIS provides a laptop and cellular reimbursement for all remote work staff. Reports to the Client Services Manager.

Duties include:

• Manage a team of 3 Case Managers and coordinate case assignments of 20-30 clients each.
• Train and supervisor team in conducting phone or in person client intakes, and how to determine eligibility.
• Coordinate services with other Senior Case Managers and Supervisor.
• Supervise day-to-day assessments and case work offered to clients by Caseworkers remotely or in person.
• Know requirements and intake/data tracking processes – ensuring applications are vetted prior to submission.
• Ensure Caseworkers maintain complete and thorough case files for all applicants.
• Provide quality control for your team’s case records and accurately track case referrals as directed.
• Learn and maintain expertise in constantly changing recovery resources.
• Participate in regular training and adhere to all program compliance and reporting requirements.
• Other duties as may be assigned by senior staff.

Qualifications include:

• Resident of the Metro-NYC Area.
• Team leadership experience.
• Bilingual fluency required in English and target languages, both written and spoken, including Arabic, Bengali, Simplified or Traditional Chinese, Haitian Creole, Korean, Russian, Spanish, or Urdu.
• Client-centric approach to case management and the wholistic needs of your clients.
• Highly organized and detail-oriented. Capable of learning in a fast paced, remote work environment.
• Proficiency in Microsoft Excel, Outlook, and use of remote tech (laptop, cellphones, and database) is required.
• Exceptional communication and interpersonal skills – in person, in writing, and on the phone.
• Proficiency in use of remote technology – laptop, cellphones, and database use.
• All applicants will be given a back-ground check and narcotics drug test prior to employment.
• Any NYDIS staff who work in our office or directly with clients must be fully vaccinated against COVID-19.

Education and/or Experience: 

• Bachelor’s degree required.
• 3 years’ minimum experience in case management, benefits coordination, or housing casework

                             Immediate Availability. Salary range from $45,000 – $50,000, with excellent benefits.

No Phone Calls

Send Cover Letter, Resume & 3 Professional References to office@nydis.org

All qualified candidates should apply – candidates from ethnic and religious minorities are strongly encouraged to apply. NYDIS does not discriminate against any individual or group for reasons of age, color, creed, culture, gender, gender identity, marital status, mental or physical disability, national origin, religion, sexual orientation, or race.

NYDIS is seeking Case Managers, with immediate availability. NYDIS’ COVID-19 Services program is currently providing emergency financial assistance and processing rent arrears applications for households directly impacted by COVID-19. NYDIS offers a variety of work schedules and settings – remote, onsite in our Midtown Manhattan office, or in the field. Shifts can be M-F from 9-5 or flexible hours on evenings and weekends. NYDIS provides a laptop and cellular reimbursement for all remote work staff. Case Managers work in teams that report to a Senior Case Manager.

Duties include:

• Manage a caseload of 20-30 clients seeking COVID-19 financial or rental assistance.
• Conduct phone or in person intakes of new clients and determine eligibility for available assistance programs.
• Assist eligible households in accessing one-time emergency financial assistance.
• Assist eligible households in documenting rental arrears and applying for rental assistance.
• Identify barriers to self-sufficiency and conduct unmet needs assessments, as necessary.
• Refer clients to any other existing nonprofit and government services or resources.
• Maintain case records and accurately track case referrals as directed.
• Learn and remain knowledgeable about constantly changing recovery resources.
• Participate in regular training and adhere to all program compliance and reporting requirements.
• Other duties as may be assigned by senior staff.

Qualifications include:

• Resident of the Metro-NYC Area.
• Bilingual fluency required in English and target languages, both written and spoken, including Arabic, Bengali, Simplified or Traditional Chinese, Haitian Creole, Korean, Russian, Spanish, or Urdu.
• Client assessment/casework experience.
• Client-centric approach to case management and the wholistic needs of your clients.
• Highly organized and detail-oriented.
• Capable of learning in a fast paced, remote work environment.
• Proficiency in Microsoft Excel, Outlook, and use of remote tech (laptop, cellphones, and database) is required.
• Exceptional communication and interpersonal skills – in person, in writing, and on the phone.
• All applicants will be given a back-ground check and narcotics drug test prior to employment.
• Any NYDIS staff who work in our office or directly with clients must be fully vaccinated against COVID-19.

Education and/or Experience: 

• Bachelor’s degree required.
• 1-3 years’ experience in case management, benefits coordination, or housing casework.

Immediate Availability. Salary range from $40,000 – $45,000, with excellent benefits.

No Phone Calls

Send Cover Letter & Resume to office@nydis.org

All qualified candidates should apply – candidates from ethnic and religious minorities are strongly encouraged to apply. NYDIS does not discriminate against any individual or group for reasons of age, color, creed, culture, gender, gender identity, marital status, mental or physical disability, national origin, religion, sexual orientation, or race.